S-Express Money LTD – Terms & Conditions

1. About Us (Regulatory Status)

S-Express Money LTD (“S-Express”, “we”, “us”, “our”) is a company incorporated in the United Kingdom and registered as a Small Payment Institution (SPI) under the Payment Services Regulations 2017 (PSR 2017).

Regulatory Disclaimer:
S-Express Money LTD is registered with the Financial Conduct Authority (FCA) for money remittance activities only. As a Small Payment Institution, we are not authorised by the FCA, and customers are not protected by the Financial Services Compensation Scheme (FSCS) or the Financial Ombudsman Service (FOS) in the same way as authorised firms.

2. Acceptance of Terms

By accessing or using the S-Express money remittance application (“the App”), you confirm that you have read, understood, and agreed to these Terms.
If you do not agree, you must not use our services.

3. Scope of Services (Money Remittance Only)

S-Express Money LTD provides money remittance services only, as defined under the Payment Services Regulations 2017, meaning the transmission of funds from a payer to a payee without the creation or maintenance of a payment account.

We do not provide broader payment or financial services beyond this scope.

4. Services Not Provided

S-Express Money LTD does not provide:

• Payment accounts or e-money services
• Debit or credit cards
• Loans, credit, or financing
• Investment or savings products
• Standalone foreign exchange trading

We act solely as a money remittance provider.

5. Eligibility

To use S-Express money remittance services, you must:

• Be at least 18 years old
• Hold a valid EEA bank account
• Complete all required KYC/CDD and identity verification checks

We reserve the right to refuse or terminate services where these conditions are not met.

6. Fees and Charges (Remittances)

All applicable remittance fees, foreign exchange margins, and charges will be clearly displayed before you confirm a remittance.

By proceeding, you authorise S-Express Money LTD to:

• Deduct fees from the remittance amount; or
• Charge your selected payment method

7. Remittance Limits

Standard remittance limits:

• Daily: €2,000
• Monthly: €5,000

Limits may be adjusted based on regulatory, compliance, or risk considerations.

8. How the Service Works

1. Register via the App
2. Complete identity verification (ID, biometric and liveness checks)
3. Undergo sanctions, PEP, and compliance screening
4. Submit remittance details
5. Upload funds and confirm the remittance
6. Funds are transmitted to the recipient

All remittances are subject to compliance checks and monitoring.

9. User Responsibilities

You agree to:

• Provide accurate remittance and recipient information
• Maintain confidentiality of your account credentials
• Keep your personal details up to date

S-Express Money LTD is not liable for errors caused by incorrect information provided by you.

10. AML/CTF Compliance & Remittance Monitoring

All remittances are monitored in accordance with UK Anti-Money Laundering and Counter-Terrorist Financing regulations.

We may:

• Request additional information or documentation
• Delay, block, or refuse remittances
• Report suspicious activity to relevant authorities

11. KYC & Customer Due Diligence (CDD)

You must:

• Provide valid identification
• Cooperate with ongoing verification requirements

Failure to comply may result in:

• Suspension or termination of services
• Rejection of remittances

12. Refund Policy (Remittances)

Refunds may only be requested if:

• The request is made before the remittance is completed
• The transaction information was accurate

Refunds:

• Are subject to review and approval
• May include deductions for applicable fees

No refunds will be processed once the remittance has been completed.

13. Safeguarding Disclaimer

As a Small Payment Institution, S-Express Money LTD is not required to safeguard customer funds in accordance with the Electronic Money Regulations 2011 or Payment Services Regulations safeguarding requirements applicable to authorised firms. Customers should be aware of this when using our services.

14. Security & Data Protection

We apply industry-standard security measures, including encryption and authentication controls, to protect customer data. However, no system can guarantee absolute security.

15. Indemnification

You agree to indemnify and hold S-Express Money LTD harmless from any claims, losses, or damages arising from misuse of the service or breach of these Terms.

16. Governing Law

These Terms are governed by the laws of England and Wales.

17. Changes to These Terms

S-Express Money LTD may amend these Terms at any time. Continued use of the service constitutes acceptance of the updated Terms.

18. Contact

For support, complaints, or enquiries, please contact S-Express Money LTD through the official channels provided within the App.

Updated 20/03/2026